Workstation Support

Overview

·        Minimum 3-4 years’ experience in a similar workstation technical support role.

·        Excellent customer service and interpersonal skills.

·        Excellent written and oral communication skills.

·        Excellent PC troubleshooting skills.

·        Ability to solve PC related problems utilising remote control tools.

·        Ability to work within deadlines and to service level agreements.

·        Ability to work within a pressurized environment.

·        Flexibility in working in offsite locations on an ad hoc basis.

·        Very good working knowledge of PC platforms, Citrix, printers, Smartphones, networks, telecoms & IT systems.

·        Expert knowledge of Windows 7 and/or Windows 10.

·        Willingness to improve in personal knowledge as it applies to supporting the company's objectives.

·        Knowledge of and experience in imaging and building PCs.

·        Good understanding and experience of asset management processes and compliance requirements.

·        Experience working on large scale projects.

·        Third level qualification in information technology, computer science, or related discipline is desirable.