Telephony/Voice Engineer

  • Job Ref: 5563
  • Location: Dublin, Ireland
  • Type: Contract

Overview

Responsibilities:

Administering & maintaining day to day Telephony operations by:

• Ensuring availability of telephony services

• Meeting SLA for incidents & service requests

• Providing out of hours support as required

• Maintaining controls framework & component register

 

Key functions are:

• Incident troubleshooting

• Business requests

• User Admin

• MAC's

• Realtime & Historical Reporting

• Call Routing

• Mobile device management

• Server patching

 

Key technologies:

• Aspect ACD

• Alcatel OmniPCX

• Verint v11

• Apple Mobile Devices

• IP Telephony experience

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John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers