Technical Writer

Overview

You will be joining our experienced and fast-growing team. Your focus will be ensuring that our operations and business transactions follow all relevant legal and internal rules while being responsible for the documentation of sales/marketing related RFPs, legal query oversight and technical reviews of terms/contracts.

What will I be doing?

• Responsible for managing technical product information and assisting in the completion of RFPs.
• Plan, develop, organise, write and edit market-facing materials such as user interface text, online help and developer guides.
• Manage localisation processes and projects of the user interface, online help and developer guides, where applicable.
• Work with success, support and product teams in identifying issues that can be resolved by improved documentation/guidance.
• Standardize content across platforms to maintain continuity of style of content.
• Manage content delivery for software releases.
• Revise and identify areas for improvement in existing documentations to streamline the structure and simplify the management of documentation.

What skills do I need?

• 4 years Technical Writing experience.
• Excellent written and spoken English.
• Able to write in explanatory and procedural styles for multiple audiences.
• Extremely high attention to detail.
• Experience with authoring and publishing tools such as MapCap Flare or equivalent.
• Experience implementing Context-sensitive help in a SaaS application.
• Proven track record in creating professional-looking content.

Not required but considered a big plus:

• Experience with screen capture tools and image editing.
• An understanding and/or hands-on experience in software development.
• An eLearning / LMS background with experience of industry standards and terminology such as SCORM, AICC, Tin Can, etc.
• Experience working with remote teams around the globe using online collaboration tools.