Technical Writer

  • Job Ref: 4672
  • Location: Dublin, Ireland
  • Type: Permanent


You will be joining our experienced and fast-growing team. Your focus will be ensuring that our operations and business transactions follow all relevant legal and internal rules while being responsible for the documentation of sales/marketing related RFPs, legal query oversight and technical reviews of terms/contracts.


What will I be doing?

  • Responsible for managing technical product information and assisting in the completion of RFPs.
  • Plan, develop, organise, write and edit market-facing materials such as user interface text, online help and developer guides.
  • Manage localisation processes and projects of the user interface, online help and developer guides, where applicable.
  • Work with success, support and product teams in identifying issues that can be resolved by improved documentation/guidance.
  • Standardize content across platforms to maintain continuity of style of content.
  • Manage content delivery for software releases.
  • Revise and identify areas for improvement in existing documentations to streamline the structure and simplify the management of documentation.


What skills do I need?

  • 4 years Technical Writing experience.
  • Excellent written and spoken English.
  • Able to write in explanatory and procedural styles for multiple audiences.
  • Extremely high attention to detail.
  • Experience with authoring and publishing tools such as MapCap Flare or equivalent.
  • Experience implementing Context-sensitive help in a SaaS application.
  • Proven track record in creating professional-looking content.


Not required but considered a big plus:

  • Experience with screen capture tools and image editing.
  • An understanding and/or hands-on experience in software development.
  • An eLearning / LMS background with experience of industry standards and terminology such as SCORM, AICC, Tin Can, etc.
  • Experience working with remote teams around the globe using online collaboration tools.

Cathay Duffy, IT Recruitment Consultant - Your e-Frontiers consultant for this job

Cathal is a member of the Software & Business Technology Team, mainly specialising in hiring Business Analysts, Project Managers and Product Managers for small to medium sized Irish companies to global leaders in the technology sector. He holds a Bachelor of Commerce (Hons), from the National University of Ireland, Galway specialising in Human Resources (HR).

Specialises in: Business Analysts, Project Managers, Agile