Technical Writer

Overview

Technical Writer / Publisher

Job Description
Under minimal supervision, the candidate is required to:

• Create and update existing documentation including installation and upgrade guides, user guides, SDKs, APIs and online help

· Create standard documentation templates based on existing corporate standards

· Collaborate with subject matter experts and scrum teams to gather required information for technical documentation.

· Maintain content for and manage multiple projects simultaneously; learn the products and work as an integral part of the product team

· Maintain an understanding of best practices, current technologies, trends, and business strategies.

· Organize content-based initiatives among global team members in Europe, India, and North America while remaining sensitive to differences stemming from culture, policy, and politics.

· Coordinate document reviews with the appropriate development and test teams

· Manage and close documentation bugs in a timely manner.

· Serve as the gatekeeper for any content coming into the system:

· Works collaboratively with the content development managers, writers, and editors to inform and refine the content model to support customer and product requirements.

· Defines guidelines for organizing and labelling topics, defines the appropriate level of content chunking, and oversees content contributions to ensure consistent structure.

• Defines and administers a clear submission process to encourage writers to improve the CPI.

Experience Required:

• Proven Fluency in written and spoken English.

· Experience in technical writing, preferably within the software sector.

· Experience authoring and managing technical software documentation.

· Experience working in a continuous deployment and Agile environment where content needs to be updated regularly and rapidly.

· Proven Expertise in developing structured and reusable content using DITA and XML.

· Ability to foster and maintain communication with subject matter experts and collaborate with content strategists and development teams to effectively collate content matter.

· Knowledge of agile, project management, version control systems (including Git), scripting, confluence, JIRA and user interface design experience are a plus.

• Relevant Degree in a related field.

Technical Writer / Publisher

Job Description
Under minimal supervision, the candidate is required to:

• Create and update existing documentation including installation and upgrade guides, user guides, SDKs, APIs and online help

· Create standard documentation templates based on existing corporate standards

· Collaborate with subject matter experts and scrum teams to gather required information for technical documentation.

· Maintain content for and manage multiple projects simultaneously; learn the products and work as an integral part of the product team

· Maintain an understanding of best practices, current technologies, trends, and business strategies.

· Organize content-based initiatives among global team members in Europe, India, and North America while remaining sensitive to differences stemming from culture, policy, and politics.

· Coordinate document reviews with the appropriate development and test teams

· Manage and close documentation bugs in a timely manner.

· Serve as the gatekeeper for any content coming into the system:

· Works collaboratively with the content development managers, writers, and editors to inform and refine the content model to support customer and product requirements.

· Defines guidelines for organizing and labelling topics, defines the appropriate level of content chunking, and oversees content contributions to ensure consistent structure.

• Defines and administers a clear submission process to encourage writers to improve the CPI.

Experience Required:

• Proven Fluency in written and spoken English.

· Experience in technical writing, preferably within the software sector.

· Experience authoring and managing technical software documentation.

· Experience working in a continuous deployment and Agile environment where content needs to be updated regularly and rapidly.

· Proven Expertise in developing structured and reusable content using DITA and XML.

· Ability to foster and maintain communication with subject matter experts and collaborate with content strategists and development teams to effectively collate content matter.

· Knowledge of agile, project management, version control systems (including Git), scripting, confluence, JIRA and user interface design experience are a plus.

• Relevant Degree in a related field.