Technical Support Generalist (French Speaking)

Overview

Technical Support Generalist (French Speaking)

Location: Cork, Ireland

Job type: Permanent

 

Our client is an international operator of high-quality customer service and technical support various, well-known multinational companies. The employees' well-being is seen as core to business and key to an excellent customer service.

This is a great and challenging opportunity to work in Technical Customer Support for a global brand based with our client in Cork.

If you have an interest in solving technical problems, a drive to deliver extraordinary experiences to customers, and dealing with different nationalities and you love an exciting START-UP environment– this job is exactly for you!

 

Responsibilities:

  • Provide friendly and efficient service to the customers.
  • Respond professionally to customer's phone calls with a friendly manner.
  • Prepare creative and accurate messages or send prepared responses to customer emails.
  • Find information and troubleshoot problems using provided resources.

Requirements:

  • Fluent in French & English (written & spoken)
  • Technical interest
  • Creativity
  • Passion to discover new things
  • Able to provide simple solutions using available resources
  • Energy, flexibility and youthful curiosity
  • Personality attributes: patient, active and adventurous, natural communicator, friendly and outgoing
  • "can-do" and problem-solving personality

      Competencies:

  • Experience in the use of assistive technologies (Talkback, Brailleback, Switch Access, Voice Access, Select to Speak, ChromeVox or G Suite Apps)
  • Customer Focus
  • Results and Solutions Orientated
  • Attention to detail and problem solving
  • Comfortable to work in a fast pace, ever-changing environment

      Benefits:

  • Competitive salary
  • Excellent benefits
  • One month paid training is provided

 

***Great career opportunities***

***Recent Graduates welcomed***


French | Französisch | Française | Français | Talkback | Brailleback | Switch Access | Voice Access | Select to Speak | ChromeVox | G Suite Apps

Liene Maļika, Multilingual Recruiter - Your e-Frontiers consultant for this job

Liene is a Multilingual Recruiter at e-Frontiers. Coming from a multicultural background she has developed a passion for different languages and cultures. She is responsible for delivering a full cycle of recruitment and works closely with a range of BPO companies in Ireland, Germany and the UK. She is dedicated for whatever she lays her hands on. At the moment she is covering Customer Service, Technical Support, Business Development roles. Liene has a Master Degree in Personnel Management/ HR Administration from Riga International School of Economics and a BA. She is a team worker and always believed in her ideals. Liene always says that believing in yourself is the first secret to success.

Specialises in: Customer Service, Technical Support, Business Development