Technical Support Engineer

  • Job Ref: 1893
  • Location: Dublin, Ireland
  • Type: Permanent


The Role

The Technical Support Engineer serves as a champion for customers. In pursuit of that goal the Technical Support Engineer will partner with our customers to place emphasis on issue prevention rather than resolution. The Technical Support Engineer handles direct technical customer inquiries, performs complex root cause analysis duties and maintains customer satisfaction from a technical and professional level. 

This is a very dynamic role where you will be providing escalation support, interface with engineering on deep product issues, lead and contribute to ongoing projects revolving around support tools, knowledge management, self-service initiatives and more. 


  • Provide Level 2 technical support for enterprise products to a global customer base
  • Use your knowledge of Linux systems and network configuration to provide general trouble shooting
  • Replication of customer issues in a lab environment
  • Gather all relevant information in order to liaise with and escalate into the development and QA teams
  • Provide on-call support on a scheduled basis



  • Third Level Computer Science or Computer Engineering Degree
  • The successful applicant will have 2 - 5 years’ experience
  • Excellent verbal and written English-language communication skills
  • Highly motivated and committed to excellence
  • Excellent interpersonal skills especially with customers and colleagues
  • Excellent working knowledge of LAN/WAN (Cisco certification highly desirable)
  • Working knowledge of Salesforce or other CRM system a plus

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers