Technical Services Supervisor (Equipment)

Overview

Technical Services Supervisor 

The Company

Our client, now approaching 30 years in business, has been recognised as the leading indigenous Irish provider of cash handling equipment, solutions and services for a vast range of businesses and organisations across multiple sectors.

The Role:

Reporting to the General Manager, the role of the Technical Services Supervisor is to manage the support/service department as efficiently as possible in order to ensure the highest standards of customer satisfaction; to ensure that the company continues to gain an income from maintenance contracts and to support the business as it grows

Key Functions:

  • Ensure that a quality technical support service is provided to all customers whether under warranty or contract or time and materials
  • Overall day-to-day management of the group of service engineers and technicians to include
  • Attend regular meetings
  • Recommend on future business strategy in relation to service support
  • Attend meetings with key customers in order to provide technical knowledge
  • Plan and schedule the work for the department
  • Prioritise and organise the workload for the engineers/technicians based on calls received
  • Development and maintenance of a stock control procedure, manage the stock and ensure that necessary resources/spares are to hand for all scheduled work
  • Manage the budget for the department and issue monthly reports on expenditure
  • Manage the roll out and installation of equipment
  • Organise preventative maintenance with customers whose SLA includes PM work
  • Oversee the communications with manufacturers / suppliers
  • Ensure that all work is quoted and invoiced in a timely manner
  • Ensure Time sheets are kept for all engineers
  • Logging of service calls
  • Manage the collection, central recording and forwarding of Note Fitness Statistics to customers as required
  • Keep track of upcoming installations so that engineers/technicians can be scheduled
  • Arrange training for new technicians with manufacturers or with lead engineers as required and provide coaching on-the-job as required
  • Attend meetings with key customers as required
  • This role involves some travel
  • Manage the supplier guarantee process

 

Personal Traits:

  • Primary Degree or Diploma Computer Science / Engineering, together with additional business degree or diploma
  • Strong knowledge and experience of hardware and software
  • A minimum of 5 years work experience in area of technical support position
  • Experience in, or exposure to lean manufacturing and continuous improvement philosophies is a distinct advantage
  • Proven project management experience in the area of systems
  • Significant experience of planning and organisation of work
  • Excellent leadership and people management skills
  • Excellent interpersonal and communication skills and significant experience of developing and maintaining customer relations and communicating effectively with people at all levels
  • Innovative with experience of effective process and/or systems development
  • Strong team player; flexibility and adaptability in relation to duties and responsibilities are essential in a growing company
  • Interest in things of a technical nature
  • Full, clean driving licence

 

 

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Support, Marketing, Technical Support and HR roles. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: Customer Success Manager, Marketing, Customer Service