Technical Sales Support Specialist (French Speaking)

Overview

Technical Sales Support Specialist (French Speaking)

Location: Cork, Ireland
Job Types: Full-time, Permanent

Client Description

Our client is a well-established provider of Multilingual Customer Experience & Technical Support solutions services located in Cork and they are looking for a Technical Sales Support Specialist to join the French Technical and Customer Support team.

The role

As a Technical Sales Support Specialist, you will be responsible for helping and supporting the customers during the on-boarding process and understand the products as well as the day-to-day related queries. You will play a key role in providing high quality customer service levels through inbound calls and emails adhering SLA’s and team KPI’s. You will troubleshoot quickly and efficiently, providing responses to the highest standards of professional customer service.

Other Responsibilities:

  • Provide first line support to customers for infrastructure and product related requests.
  • Make sure each call and interaction with client is documented in the ticket system.
  • Provide excellent customer technical support.
  • Work alongside customers when integrating their business and answer their day-to-day technical and non-technical demands.

What we expect from you:

  • Fluent in French and English both written and verbal essential.
  • Proven resolution, troubleshooting, customer service and customer satisfaction skills.
  • Available to work a variety of shifts including some weekends.
  • Knowledge and understanding of cloud-based technology.
  • Have the ability to handle multiple tasks and prioritise on an on­going basis.
  • Strong team spirit with a passion and drive to help users and to deliver the best.
  • Strong time management skills and motivation to exceed expectations, while focused on high quality support.
  • Focused on meeting/exceeding target.
  • Previous experience working in tech support beneficial, but not essential.
Salary and Benefits:
  • Salary: €24,000

  • Tenure based VHI Healthcare, based pension, paid maternity & paternity cover

  • Free onsite doctor, Free onsite therapies

  • Full training provided 

***Great career opportunities***

***Recent Graduates welcomed***

French | Französisch | Française | Français

 

Liene Maļika, Multilingual Recruiter - Your e-Frontiers consultant for this job

Liene is a Multilingual Recruiter at e-Frontiers. Coming from a multicultural background she has developed a passion for different languages and cultures. She is responsible for delivering a full cycle of recruitment and works closely with a range of BPO companies in Ireland, Germany and the UK. She is dedicated for whatever she lays her hands on. At the moment she is covering Customer Service, Technical Support, Business Development roles. Liene has a Master Degree in Personnel Management/ HR Administration from Riga International School of Economics and a BA. She is a team worker and always believed in her ideals. Liene always says that believing in yourself is the first secret to success.

Specialises in: Customer Service, Technical Support, Business Development