Technical Pre-Sales Analyst

Overview

Technical Pre-Sales Analyst

Location: Dublin, Ireland

About the client:

Our Client is a leading global independent third-party provider of IT support and maintenance for a renowned IT Solution provider IBM. Headquartered in Dublin, they also have subsidiaries in the UK & USA, and with partners worldwide.

They are expanding a lot and looking to hire a Technical Pre-Sales Analyst.

About the role:

As a Technical Pre-Sales Analyst you will possess the technical insight and acumen, while working alongside our IBM Product Subject Matter Experts, to successfully carry out a detailed review of each IBM Software Product to determine its supportability.

Responsibilities

  • Support Sales Team closing new contract opportunities
  • Carry out detailed technical reviews of IBM Software Products
  • Working closely with Subject Matter Experts to carry out the technical reviews of each product. 
  • Link all of the operational teams together (Licensing, Technical Council, IBM® Subject Matter Experts, Technical Support, Legal & Contract, Talent Management) to ensure that all customer queries relating to our service are answered promptly and appropriately.
  • Develop and monitor Key Performance Indicators (KPIs)
  • Delivering analysis reports

About the successful candidate:

  • 5 years’ experience in IT technical role
  • Exceptional presentation and networking skills
  • Enthusiastic problem-solver who could maintain a holistic overview of complex situations
  • Experience in a fast-paced environment, ability to work under pressure and to tight deadlines
  • Keen attention to detail
  • Ability to demonstrate accountability, drive and initiative working individually or as part of a team.

IBM | Technical pre-sales |Customer Satisfaction |New contracts |Technical review | Road Maps | Market Trends | Statistics | Analytics | KPI|

 

Liene Maļika, Multilingual Recruiter - Your e-Frontiers consultant for this job

Liene is a Multilingual Recruiter at e-Frontiers. Coming from a multicultural background she has developed a passion for different languages and cultures. She is responsible for delivering a full cycle of recruitment and works closely with a range of BPO companies in Ireland, Germany and the UK. She is dedicated for whatever she lays her hands on. At the moment she is covering Customer Service, Technical Support, Business Development roles. Liene has a Master Degree in Personnel Management/ HR Administration from Riga International School of Economics and a BA. She is a team worker and always believed in her ideals. Liene always says that believing in yourself is the first secret to success.

Specialises in: Customer Service, Technical Support, Business Development