Technical Architect -ServiceNow Partner

  • Job Ref: 2075
  • Location: London, United Kingdom
  • Type: Permanent


Are you crazy about ServiceNow and would like to join a leading industry practitioner in IT service management and automation with in-depth experience in the global financial services, retail, pharmaceutical and manufacturing industries?

Get is touch if you would like to:

  • Work with the Process Architect (PA) to understand requirements, establish priorities, scalability and project scope, and manage expectations and project delivery.
  • Responsible for taking the business processes and requirements delivered by the PA and design, implement, integrate and support ServiceNow platform solutions.
  • Liaise with the customers as the technical point of contact and deliver a positive and value-add experience to clients in every interaction.
  • Hands on approach to building prototypes, enabling the customer to have a visual of the end solution.
  • Troubleshoot technical issues and identify modifications needed in existing applications.
  • Acts as the final escalation point for technical decision-making within a programme.
  • Participation in the maintenance and creation of coding standards/guidelines
  • Lead, educate, mentor and develop internal resources.

To be successful in this role, you will be able to demonstrate the following skills:

  • Extensive knowledge of developing the ServiceNow platform and enterprise architectures.
  • Strong understanding of the core ITSM applications within ServiceNow along with enough understanding of the range of offered applications to speak intelligently to their use.
  • Excellent understanding of the ways in which ServiceNow can be configured and customised and Scripting within the tool.
  • Knowledge of how to assess the performance of a ServiceNow environment, how to diagnose performance problems, and best practices for improving performance.
  • Strong communication skills, both written and verbal
  • Ability to translate business requirements into technical formats
  • Awareness of new technology on the market


Alexandra Pop, Contractor and Customer Success Manager - Your e-Frontiers consultant for this job

Alexandra is a Recruitment Consultant in the contract team. With six years experience in customer service and a BA in Business Management with Project Management, she focuses on helping our clients to find the right resources for their contracting needs. With two years experience in recruitment she helps candidates throughout the hiring process to ensure they get the right job.

Specialises in: Business Analysts, Project Managers, ServiceNow, Product Management, QA, Java, C#, .NET, CEO, BA, Data