Technical Architect -ServiceNow Partner

  • Job Ref: 2075
  • Location: London, United Kingdom
  • Type: Permanent

Overview

Are you crazy about ServiceNow and would like to join a leading industry practitioner in IT service management and automation with in-depth experience in the global financial services, retail, pharmaceutical and manufacturing industries?

Get is touch if you would like to:

  • Work with the Process Architect (PA) to understand requirements, establish priorities, scalability and project scope, and manage expectations and project delivery.
  • Responsible for taking the business processes and requirements delivered by the PA and design, implement, integrate and support ServiceNow platform solutions.
  • Liaise with the customers as the technical point of contact and deliver a positive and value-add experience to clients in every interaction.
  • Hands on approach to building prototypes, enabling the customer to have a visual of the end solution.
  • Troubleshoot technical issues and identify modifications needed in existing applications.
  • Acts as the final escalation point for technical decision-making within a programme.
  • Participation in the maintenance and creation of coding standards/guidelines
  • Lead, educate, mentor and develop internal resources.

To be successful in this role, you will be able to demonstrate the following skills:

  • Extensive knowledge of developing the ServiceNow platform and enterprise architectures.
  • Strong understanding of the core ITSM applications within ServiceNow along with enough understanding of the range of offered applications to speak intelligently to their use.
  • Excellent understanding of the ways in which ServiceNow can be configured and customised and Scripting within the tool.
  • Knowledge of how to assess the performance of a ServiceNow environment, how to diagnose performance problems, and best practices for improving performance.
  • Strong communication skills, both written and verbal
  • Ability to translate business requirements into technical formats
  • Awareness of new technology on the market

 

Alexandra Pop, Contractor and Customer Success Manager - Your e-Frontiers consultant for this job

Alexandra is our Team lead and customer success manager for the permanent team. With six years of experience in customer service and a BA in Business Management with Project Management, she focuses on helping her team to deliver the best service to our clients and candidates.

Specialises in: Business Analysts, Project Managers, ServiceNow, Product Management, QA, Java, C#, .NET, CEO, BA, Data