Support Engineer

Overview

Workspace Services Engineer Responsibilities

 

  • The receipt of incoming service requests through various communication channels.
  • The prioritization of support calls based upon business impact.
  • The resolution of support calls either via the telephone using remote tools or on-site desktop visit to an acceptable standard and within a suitable timeframe.
  • Provide Front and Back Office system technical support for trading floor and support function applications including all Reuters products, Bloomberg products, Tradeweb and ICAP apps
  • Setting realistic expectations for service delivery, communicating frequently with customers and providing technical expertise as required.
  • Offer 3rd level support for in depth fault analysis resulting in direct technical dialog with internal application developers, support functions and external vendors

 

Requirements

 

  • 3 – 4 years of desktop support experience
  • Exceptional written, oral and interpersonal communication skills
  • Be available to work a flexible 8 hour work day scheduled between 7am and 7pm
  • Regular weekend overtime for, move and changes, installations and other project works
  • Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
  • Strong understanding of Microsoft Windows 7, Windows 10 and Office versions 2010 and 2016
  • Knowledge of network printer installation, setup and troubleshooting
  • Knowledge of virtualization technologies, especially Citrix
  • Trade floor support experience is a plus
  • Microsoft System Center Configuration Manager experience is a plus

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers