- Job Ref: 2098
- Location: Dublin, Ireland
- Type: Permanent
Company & Role:
My client is a managed services company providing IT Services to the SME sector, we are a Microsoft Certified Partner and a Microsoft Small Business Specialist.
We have won Microsoft Partner of The Year in 2006 and 2013 in SMB Sector
This role is a permanent full-time position as a senior infrastructure engineer, dealing with a subset of the overall customer base.
Role & Responsibilities:
Manage a subset of our customer base and display ownership over those accounts
Carry out project work on customer sites. This may include
Windows 2008-2012 server installs & migration
Hosted Server Infrastructure
Active Directory installations
Microsoft Exchange installations
New pc setups and migrations
Provide support to customers on any software or hardware issues that they may have. This support may be carried out onsite or remotely as appropriate and may include
Support on server systems
Support on PC and laptops
Firewall and router technology support
Windows mobile and handheld devices
Provide second level escalation support to the service desk/service team
Support Sales Team and provide Pre-Sales advice on projects
Advise customers on their current and/or new technologies and give recommendations where possible
Continue to learn new technologies / self-educate and highlight where training is required.