Success Account Manager

Overview

Success Account Manager, UK 

 

Location: Reading, UK
Job Type: Full-time, Permanent

About the client:

Our client is one of the largest communication technology companies in the world. They are delivering leading SAAS and mobile technology platforms and solutions which helps people, businesses and things communicate better.

About the role:

  • This is a new position within Global Success team with the opportunity to have a major impact on Customer Success.

  • Ideal candidates will possess strong leadership, client interaction, organization, communication, sales, and analytical skills to build on existing programs.  

  • As a Success Account Manager you will be responsible for building strong client relationships through exceptional campaign management, optimization, performance and client satisfaction.

  • You will work with the corresponding Account team, Customer Support, Development, Business Units, Partners and Customer personnel to understand: The customer's business and technical environment. - the short- and long-term goals.

Skills and attributes:

  • Native Dutch speaker with strong oral and written English

  • Bachelor’s degree or relevant work experience.

  • Experience in sales or account management.

Preferred requirements:

  • A good academic record, a degree of technical acumen that allows the ability to track and understand highly technical topics.

  • Direct experience with product and solutions or SaaS offerings.

  • The ability to recognize potential revenue opportunity.

  • A passion for exceptional customer service.

  • Enthusiasm to build strong relationships with customers’ project management team

  • Willingness to travel up to approximately 15% of the time.

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Support, Marketing, Technical Support and HR roles. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: Customer Success Manager, Marketing, Customer Service