Social Media Support (Norwegian Language)

Overview

The Social Media Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment.

You will be required to demonstrate you are a good team player, resilient, a problem solver and goal-oriented with excellent negotiation skills. A good knowledge of Social Media Platforms is needed as they will be your day-to-day tools.

The Client to work with is a leading business services company and you will be providing service on behalf of one of the world's best known technology and software companies.

Responsibilities:

  • Providing professional responses to users on social media and other channels
  • Communicating with customers and creating brand advocates following a defined process
  • Supporting customers at all technical experience levels using the tools and resources provided
  • Driving customer satisfaction and enhancing the Client brand
  • Social Media Savvy
  • Becoming an ambassador for the client and their products
  • Monitoring activity and interpreting posts correctly according to the brand’s personality
  • Following-up, tracking and monitoring all interactions with customers
  • Posting images, video and copy responses as per instructions provided
  • Completing maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
  • Day-to-day administrative tasks

Requirements:

  • High level of fluency in written and spoken English and German
  • Previous experience in a customer service environment
  • Experience using Social Media platforms, especially Facebook & Twitter
  • Internet and technical skills
If you want to know more, HIT APPLY BELOW! We will contact you right away!

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research