Social Media Support (French Language)

Overview

Social Media Support Specialist

Location: Belfast, United Kingdom.

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment.

Responsibilities:

  • Providing professional responses to users on social media and other channels
  • Communicating with customers and creating brand advocates following a defined process
  • Supporting customers at all technical experience levels using the tools and resources provided
  • Driving customer satisfaction and enhancing the Client brand
  • Social Media Savvy
  • Becoming an ambassador for the client and their products
  • Monitoring activity and interpreting posts correctly according to the brand’s personality
  • Following-up, tracking and monitoring all interactions with customers
  • Posting images, video and copy responses as per instructions provided
  • Completing maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
  • Day-to-day administrative tasks

 

About you as a candidate:

Minimum skills:

  • High level of fluency in written and spoken English and French
  • Previous experience in a customer service environment
  • Experience using Social Media platforms, especially Facebook & Twitter.
  • Internet and technical skills

 

Desired skills:

  • Effective communication and good team player
  • Resilience, problem solving and goal-oriented
  • Problem Solving and adaptability
  • Excellent negotiation skills and ability to deal confidently with escalations /complaints
  • Keen interest in Social Media engagement and delivering excellent customer service
  • Creativity and innovation

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK, USA and Australia, with a focus on Sales, Marketing, Compliance Analyst, Technical Support, Customer Support, Customer Success roles. She spent four years in the UK, where she gained a LLB Law degree and has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: SAAS, Customer Support, Customer Success, Marketing