Social Media Support (French Language)

Overview

Social Media Support Specialist

Location: Belfast, United Kingdom.

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment.

Responsibilities:

  • Providing professional responses to users on social media and other channels
  • Communicating with customers and creating brand advocates following a defined process
  • Supporting customers at all technical experience levels using the tools and resources provided
  • Driving customer satisfaction and enhancing the Client brand
  • Social Media Savvy
  • Becoming an ambassador for the client and their products
  • Monitoring activity and interpreting posts correctly according to the brand’s personality
  • Following-up, tracking and monitoring all interactions with customers
  • Posting images, video and copy responses as per instructions provided
  • Completing maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
  • Day-to-day administrative tasks

 

About you as a candidate:

Minimum skills:

  • High level of fluency in written and spoken English and French
  • Previous experience in a customer service environment
  • Experience using Social Media platforms, especially Facebook & Twitter.
  • Internet and technical skills

 

Desired skills:

  • Effective communication and good team player
  • Resilience, problem solving and goal-oriented
  • Problem Solving and adaptability
  • Excellent negotiation skills and ability to deal confidently with escalations /complaints
  • Keen interest in Social Media engagement and delivering excellent customer service
  • Creativity and innovation

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research