Social Media Support (Dutch Language)

Overview

The Social Media Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment.

You will be required to demonstrate you are a good team player, resilient, a problem solver and goal-oriented with excellent negotiation skills. A good knowledge of Social Media Platforms is needed as they will be your day-to-day tools.

The Client to work with is a leading business services company and you will be providing service on behalf of one of the world's best known technology and software companies.

Responsibilities:

  • Providing professional responses to users on social media and other channels
  • Communicating with customers and creating brand advocates following a defined process
  • Supporting customers at all technical experience levels using the tools and resources provided
  • Driving customer satisfaction and enhancing the Client brand
  • Social Media Savvy
  • Becoming an ambassador for the client and their products
  • Monitoring activity and interpreting posts correctly according to the brand’s personality
  • Following-up, tracking and monitoring all interactions with customers
  • Posting images, video and copy responses as per instructions provided
  • Completing maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
  • Day-to-day administrative tasks

Requirements:

  • High level of fluency in written and spoken English and Dutch
  • Previous experience in a customer service environment
  • Experience using Social Media platforms, especially Facebook & Twitter
  • Internet and technical skills

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK, USA and Australia, with a focus on Sales, Marketing, Compliance Analyst, Technical Support, Customer Support, Customer Success roles. She spent four years in the UK, where she gained a LLB Law degree and has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: SAAS, Customer Support, Customer Success, Marketing