Services Suppliers Program Manager


Services Suppliers Program Manager

Our clienta leader in life sciences, diagnostics and applied chemical markets, have identified the need for a Services Suppliers Program Manager.

The Services Suppliers Program Manager will be responsible for leading and managing the negotiation and business relationships development with external Service Supplier companies and also building effective and profitable agreements transforming broad concepts into structured Strategic Services Suppliers Management Program.

Role and Responsibilities:

  • Accountable for managing and maintaining Service Providers and Service Contractors business relationships in defined Sub Region or Countries.
  • Ensure full legal compliance and alignment with Region, Sub Region or Country agreed strategy.
  • Analyze suppliers' performance and conduct regular suppliers' evaluation reviews, involving Service Management as required.
  • Conduct Service Supplier selection and negotiations to assure best Service Level Agreement and financial margin improvements.
  • Contribute to develop suppliers sourcing strategy, priorities, plans for the defined Sub-Region or countries.
  • Implement service sourcing strategy to ensure an effective, coherent & consistent service suppliers' program.
  • Management of service suppliers program processes, documentation, data, contracts & exhibits in assigned territory.
  • Work closely with Regional and Country legal/compliance teams, act as local contact to ensure the Service Suppliers working legal/compliance practices are up to date, communicated and in place.
  • Contribute to competitive Supplier tender events at all levels of complexity, work with Service Sales and Project Managers, maintain service providers' services/products/prices data.
  • Work closely with Customer Contact Center to assure the Service Suppliers information is available to manage customers' calls.
  • Ensure good co-operation and collaboration with local Service Managers.
  • The role will involve up to 25 % travelling.

Must have:

  • Good service business knowledge (delivery, suppliers management etc.) with developed ability to fully understand customer needs and technical skills to fulfill them.
  • Proven track-record in service management with 3-5 years' practical experience
  • Understanding of service and service providers business







Federica Brungiu, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

Federica is a Senior Recruitment Consultant at e-Frontiers. She specializes in customer Life-Cycle roles within Sales, HR, Marketing, Customer Support and Success roles. She primarily focuses on mid-senior level roles, recruiting for IT and start-up companies across Ireland, UK and the USA. Federica has wide experience in Customer Success and Operation areas within IT SAAS, financial, marketing and hospitality industries. She is a strong believer in the power of positive thinking in the workplace. She holds a Diploma in Human Resources Management from Dublin Business School and she is a Part-Time student at TU Dublin (DIT) in Human Resource Management.

Specialises in: SAAS, Sales & Marketing, IT Sales, Digital Marketing, Customer Support, Customer Success