ServiceNow Technical Trainer

Overview

Our client is well established IT consultancy firm specialising in Service Delivery and implementation of ServiceNow. As the company and client’s base expands, they are looking for a ServiceNow Technical Trainer to join the team.

Job Description

The Job:

As a ServiceNow Technical trainer you will be responsible for assessing customers training needs and documenting those requirements. Afterwards you will get familiar with the customer’s ServiceNow implementation status and create a proposal document for the client. Once all conditions are negotiated and agreed on you can use all your creative and technical skills to start working on content, and developing a customised training course for your client.

You will be responsible for structuring, researching and organising content material.

As a ServiceNow Technical Trainer, you will be tasked with presenting the material to groups of people (up to 20) in a classroom or via shared screen (WebEx). Your students will be both internal colleagues and external clients.

The Fit:

  • We are looking for a bright Technical Trainer, who has experience using ServiceNow - this is essential. Experience delivering technical training courses is also absolutely necessary. 
  • You need to have great communication skills, and be open and collaborative working well with colleagues and other teams.
  • Strong attention to detail and high energy levels.
  • Must have great administration skills.
  • If you have ServiceNow Foundation, ServiceNow Administrator or ITIL Foundation Certifications this will be a huge advantage!

If you would like to be one of our clients ServiceNow Technical Trainers then please do get in touch - aoife,[email protected]