ServiceNow Business Analyst for Business Transformation projects


Are you crazy about ServiceNow and would like to join a leading industry practitioner in IT service management and automation with in-depth experience in the global financial services, retail, pharmaceutical and manufacturing industries? 

If you have extensive experience as a Business Analyst in Software Delivery And Business Transformation projects and would like to work alongside passionate and experienced ServiceNow professionals this is the right opportunity for you.

You will have:

Strong functional knowledge of ITSM/ITIL processes and ServiceNow
? Knowledge of ITIL V2 & V3 foundational concepts and processes
? Certified ServiceNow System Administrator a plus
? Experience on Integration (Web Services, SOAP, HTTP, MID) a plus
? Exceptional interpersonal skills with ability to work as a team or independently
? Excellent written and communication skills, critical thinking, problem solving, conflict management, listening, time management
? Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
? Ability to accurately identify and analyze business requirements, processes and issues
? Ability to facilitate meetings and interact with business partners and clearly communicate technical requirement to the development team
? Ability to write functional specifications, test scripts, training guides and process documentation
? Ability to develop flexible and efficient plans, lead project teams with multiple priorities while fostering an environment of team building and coordination
? Ability to function collaboratively as part of a fast-paced, customer oriented team, perform effectively as an independent producer under broad management direction, and a demonstrated willingness to support the team on all levels to get the job done
? Strong business analysis/project management skills
? Strong organizational skills, including an ability to manage multiple projects simultaneously, establish priorities, exercise good judgment, meet deadlines, and ensure issues are resolved in a timely manner
? Solid work experience developing and managing technology projects from beginning to end
? PMI Certification preferred
? Broad experience with IT including networks, security, servers, storage, applications, infrastructure and governance a plus
? Experience with Six Sigma methodology a plus
? Energetic team player with a can-do attitude, with an understanding that challenging, dynamic environments create opportunity


Alexandra Pop, Contractor and Customer Success Manager - Your e-Frontiers consultant for this job

Alexandra is a Recruitment Consultant in the contract team. With six years experience in customer service and a BA in Business Management with Project Management, she focuses on helping our clients to find the right resources for their contracting needs. With two years experience in recruitment she helps candidates throughout the hiring process to ensure they get the right job.

Specialises in: Business Analysts, Project Managers, ServiceNow, Product Management, QA, Java, C#, .NET, CEO, BA, Data