Service Director/Operations Manager


Our client is specialising in bespoke lifting equipment, lifting-gear inspection and certification. Being over 15 years on the market they have secured customers across construction, industrial, pharmaceutical, technology, agriculture and other sectors. The company is looking to reinvent internal processes and procedures as well as work on a future strategy hence we are looking for a strong Operations Director.


Key responsibilities:

  • Attend regular management meetings and present management report (profit, loss, orders, SLA’s, activity, etc)
  • Work in conjunction with senior management team in relation to future business strategy
  • Development of internal processes ensuring smooth business running:
    • Utilisation of CRM during sales, post sales, scheduling maintenance and certification works
    • Delivery of the quotes to sales department in a timely manner
    • Strategic planning of engineers workload
    • Putting in place work structure/ensuring timelines are met
  • Working on internal and external projects
  • Putting in place targets and managing delivery of those



Experience/Qualifications needed to be successful in this job:

  • Degree or diploma in engineering, business or other related discipline
  • Previous experience in Operations, Delivery, General Management area within SME
  • Previous experience managing people and implementing change
  • Significant experience of planning and organisation work
  • Excellent interpersonal and communication skills and significant experience of developing and maintaining customer relations and communicating effectively with people at all levels
  • Ability to understand financial data and present reports to the management team
  • Strong analytical skills, ability to execute on given deadlines


If you are looking for a new challenge and have the qualifications required we look forward to receiving your CV. Please hit the Apply button now.


Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 5 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having worked for e-Frontiers for 4 years. She is currently a Lead Recruiter within the e-Frontiers Business department managing the Customer LifeCycle team. Grazina is responsible for account management and overseeing delivery of the team specialising in permanent roles for Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships, Digital Marketing, Finance, HR and Admin. Gražina also works on senior assignments herself including Directors, Senior Sales, Accountancy, and HR professionals.  She has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at relevant industry events (both as an attendee and as a presenter). Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales