Service Desk Analyst


An opportunity has opened to join the Information Systems department as a Service Delivery Analyst. The purpose of the role is to provide a high level of IT Operational tasks & PC support (software & hardware) to all our staff in head office and remote offices.


Key Responsibilities

  • IS Operational duties
  • Telephone support
  • 2nd level Desktop remote/desk-side trouble-shooting
  • Microsoft Windows 10 & Office 365 skills essential
  • Software support for over 80 applications
  • Ensure relevant documentation is maintained and procedures followed
  • 100% of all calls are closed within SLA times
  • Professional approachable manner.
  • Proactive at all times
  • Liasing with third party vendors


  • Desktop building & troubleshooting
  • Microsoft Windows 10 skillset
  • Microsoft Office products Exchange administration
  • Financial software packages Printing environment
  • Telephony & UC services
  • AS400/i-series knowledge and Microsoft Certification would be an advantage


The candidate must demonstrate:

  • A good aptitude for relevant technologies
  • Excellent troubleshooting skills
  • Good interpersonal & communication skills to provide support in a professional manner
  • Be able to work on own initiative & demonstrate proactive ownership of tasks and issues with a defined SLA
  • Self-motivated with good judgement, organisational and time management skills
  • An ability to follow established processes & procedures and define new ones when appropriate
  • Good attention to detail
  • Good team working capability
  • Dedicated and flexible work attitude
  • Good attention to detail

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers