Service Delivery Manager

Overview

We are currently looking for a Service Delivery Engineer to work with the Service Delivery Lead in a permanent role with our client based in Dublin.

In this role you will be:

• Provide technical input to Group and Divisional IT Projects. Recommend and contribute to performance improvement activities the company and systems including: Review of server infrastructure and virtualised evniroments/LAN/WAN
• Liaise with: 3rd party technical teams/ Ongoing service delivery through regular meetings with third party service providers
• Communicate regularly with IT Management regarding the status of current technical projects and initiatives; obtains IT management guidance and approval as required to advance initiatives.

• Provide capacity reporting to assist with the growth and development of the IT landscape in line with organisational change/growth in order to ensure IT is fully aligned with the company goals and acts as an organisation enabler
• Analyse complex data from multiple sources and provide management information to IT leadership and other parts of the organisation as required.
• Prepare technical documentation suite (Visio diagrams, network diagrams etc.) for all aspects of IT estate.

We are looking for someone with:

• Bachelor or equivalent qualification/equivalent work experience, ITIL V3 Foundation Certification, Experience in Microsoft/or Certification.
• Minimum 3 years relevant experience working in a Service Delivery environment.
• Experience in VMWARE or other virtualisation is desirable.
• Experience in Citrix Technologies (XenApp, XenServer, VDI) is a distinct advantage.
• Good technical understanding of TCP/IP networking and enterprise class Firewalls.
• Previous Project Management experience of small to medium sized projects is desirable.

Do you have experience in Service Delivery environment? Do you have experience/Good knowledge in Microsoft/Sharepoint/O356? If you do and you want to be part of this role, we want to hear from you.

Get in touch if you will like to have a chat about it.