Service Co-Ordinator (IT Support Leader)

  • Job Ref: 2265
  • Location: Dublin, Ireland
  • Type: Permanent

Overview

My Client is looking for a Service Co-Ordinator with exceptional customer services skills.

Company strives to offer an enjoyable work experience; a family friendly company offering Health Care and Pension benefits to all full-time employees along with regular social activities and outings.

Role responsibilities

  • Oversee and schedule helpdesk operations for customers for both Managed and Professional services.
  • Strive to exceed expected service levels.
  • Strive to improve existing processes and increase efficiency of case resolution.
  • Ensure that the Service Desk is properly organized, planned and supported.
  • Ensure that Service Desk customers experience world class service each time they interact with the Service Desk.
  • Provide feedback and support to the Service Delivery Manager and the Customer Relationship Managers.
  • Escalate all service affecting issues to the Service Delivery Manager.
  • Work closely with Service Desk staff on professional development in line with company and customer needs.

Character

  • Excellent communication skills are paramount to succeed in this role.
  • A flair for problem solving and being creative with solutions.
  • A positive attitude that stays intact when the going gets tough.
  • The ability to manage multiple tasks and prioritize appropriately.

Skills & Experience

  • 2 to 5 years in an IT Support Leadership or Office Management role.
  • A relevant 3rd level qualification is essential.
  • Experience and a working knowledge of IT systems and infrastructure advantageous. 
  • Microsoft Office experience is essential.
  • Use of a CRM / PSA System is essential.
  • Clean licence and own transport is advantageous.

Do you feel that this role might be just perfect for you? Don’t hesitate and send your CV to John right now! [email protected]

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers