Senior UX Architect

Overview

As Senior UX Architect you will work across a multi-disciplinary team and will work closely with Business Analysis, UX/UI, Conversion and Content teams, as well as liaising with Commercial and Technical stakeholders.

 

The role requires excellent research and insight gathering, project management and communication skills and a broad understanding of all aspects of user experience from user research to writing UI requirements. Integral to the role is the requirement to understand commercial objectives, guest objectives, and ensure high quality solutions are delivered that adheres to industry best practice and corporate guidelines.

In addition to a comprehensive benefits package, we offer you the opportunity to grow your career with one of Ireland’s most iconic brands. Take a look below!

 

Your role:

Identifying Voice of Guest and Commercial Objectives and measures for projects to steer direction, and better customer interaction ensuring repeat purchases

Planning and conducting user research, surveys, competitive benchmarking, and heuristic analysis

Delivering User Insights reports with clear recommended direction and actionable tasks

Using personas, scenarios, user tasks and flows

Applying user centered design practices pursuing a cohesive user experience across all digital media

Developing ideas and concept through early prototyping, user testing and review

Designing and develop key components for enhancement of aerlingus.com and mobile to increase conversation and ensure a better customer experience for everyone

Creating, managing, recruiting and running user testing and validation sessions on a monthly basis

Writing specific rules and logic requirements alongside wireframes, to hand over to designers and developers

Collaborating cross-functionally with the company and with external partners to ensure the delivery of best-practice solutions

 

Your qualifications & key criteria:

Bachelors/Master’s degree in User Research, Human Computer Interaction (HCI) or related disciplines

At least 3 – 5 years proven experience in User Experience Research field

At least 2 years’ experience of recruiting participants,  managing and running ethnographic or user research and insight projects, identifying objectives, reporting and recommended steer

At least 2 years’ experience of managing and running user-testing objectives, test-scripts, recruitment, moderation, documentation, reports. Experience on moderated remote user testing a plus

Strong communication skills: ability to present in a concise and articulate manner to other stakeholders

Demonstration of user-centred-design, including user-research, persona and scenario creation, wireframing, testing and reporting

Deep familiarity of research typical software such as Usabilla, Loop 11, UserZoom, Qualatrics

Deep familiarity of prototyping in typical software such as Axure, Invision

Hands-on experience of responsive websites

User-research, analysis and reporting

A creative thinker, paired a strong problem-solving and troubleshooting skills; sound organizational, negotiating and decision making skills

A fantastic knowledge of web, desktop and mobile design, information architecture, and usability principles and best practices

Technical and commercial understanding of analytics, and ability to influence business decisions

Task-flow creation, wireframe mock-up and prototyping for desktop, tablet and mobile including mobile apps

Ability and drive to learn new technologies, tools and processes

Ability to work independently or as a part of an inter-disciplinary team

Self-motivated, flexible and adaptable

Excellent verbal and written communication skills

Ability to work closely with Designers, Product Owners and Developers

Experience in working with external partners and agencies

Fluent in English, both written and spoken

Eligible to live and work in the EU