SaaS German Technical Support

Overview

Our client is an international operator of high quality customer service and technical support various, well-known multinational companies. The employees' well-being is seen as core to business and key to an excellent customer service.

You will be the single point of contact for customers on topics ranging from client boarding and set- up, advising on using basic and advanced features and apps, troubleshooting technical issues, replacing faced components and answering questions around a SaaS solution for businesses. 

What we expect from you:


- Fluent in German & English 
- Experience as a technical customer service/support/call centre specialist (level 1) 
- Technical understanding and ability to troubleshoot issues with software, cloud applications and to synchronise different devices 
- Excellent customer service and communication skills 
- Ability to communicate technical information in a simple way to non technical people 
- Being a passionate team player and 'people person' 
- Patience with customers 

Salary and Benefits:

 

24.000 Euro (gross) per year + 4.000 bonus and excellent benefits

First two weeks of accommodation are provided for candidates coming from abroad.

If you are motivated, looking for a new challenge in the SaaS support area and have a passion for helping people please click to apply.

Corneel Bombeke, Multilingual Recruitment Consultant - Your e-Frontiers consultant for this job

Corneel is a native of Belgium, hailing from the city of Antwerp, a city in the Dutch speaking region of the country. He has completed a Bachelors of Social and Cultural Work in 2014 at Karel de Grote Hogeschool, Antwerp. In addition to being a native Dutch speaker, Corneel is also fluent in English as well as in Spanish after taking part in an Erasmus programme in Salamanca, Spain and living in Bolivia for a time. He has extensive experience in customer service from his time working in the hospitality industry before joining the multilingual team of e-­Frontiers. Here, he sources candidates for roles for Customer Service and Technical Support, covering a range of modern European languages.

Specialises in: Customer Service, Technical Support