Principal Product Consultant

Overview

ROLE DESCRIPTION

The Principal Product Consultant role is a functional leadership role. It includes direct involvement in setting and maintaining best practices for Product Consultants within the organization.

The Principal Product Consultant will also play a key role in the project delivery ensuring that client requirements are accurate identified, solutioned and documented in a way that closely aligns with the core product offering. The role involves a strong business focus on regulatory and operational client on-boarding and lifecycle management in capital markets in addition to solutioning and delivery.

This role will allow for the Product Consultant spend a percentage of their time managing a team and driving best practice within their team.

Given the global reach of this role, international travel may be required.

MAIN RESPONSIBILITIES

- Provide comprehensive customer demonstrations based on previous implementations
- Deliver regular project and companywide training on product specific items Provide support to pre sales activities
- Support employee development by becoming an SME in multiple parts of the Product and regularly deliver training on these areas
Provide regular feedback to the product team on recurring client requirements, feeding the development and evolution of the Offering
- Communicate seamlessly with clients on regulatory items and be considered a confident industry expert
- Analyse and determine problems/opportunities and solution resolutions Support the Functional Practice in communication tools - using data and process models to qualify and clarify requirements
- Use previous experiences/implementations to get the documentation completed as efficiently as possible
Challenge clients on requirements, to drive out optimum solutions and to bring them in line with the product offering
- Foresee and escalate issues in a timely manner, avoiding negative impact on the project success
Drive internal and external communications aimed at effectively managing stakeholder expectations
- Seek revenue opportunities by capturing de-scoped requirements to be included on future roadmaps and phases
- Develop and implement new approaches, systems, structures, and methods, improving the business and adding to staff morale
Keep up to date with changes within the regulatory environment
Assess internal tools and approaches to requirements gathering, offering potentially better solutions
- Identify design opportunities via the Change Request Process
Identify opportunities within de-scoped requirements, with the ability to differentiate between challenging requirements and standard features
Act as an escalation point for issues arising during UAT and support and manage client throughout this process
- Monitor UAT Testing and respond to problems
- Deliver client training

- Be mindful of further opportunities and change requests during training sessions Collect and analyse feedback from end users to create requirements for next release

- Plays a supporting role in shaping the direction of the Product Consultant Practice Support the Practice leads and COO in leading organizational change management efforts in areas of responsibility
Help formulate, implement and drive major goals and initiatives within Drive employee development agenda, supporting team members realise their goals
-Gain the confidence of workers through effective decision making and communication
-Demonstrate honesty within the team, keeps commitments and behaves in a consistent manner
- Encourage the team to set and achieve short-term and medium-term goals Facilitate groups or teams through the problem-solving and creative-thinking processes

REQUIREMENTS

Required Experience & Skills:

Minimum of 5 years’ experience managing IT projects and working on the vendor side
Proficient in presentation skills
Strong interpersonal/leadership skills
Excellent written and oral communication skills
Excellent organisation skills
Effective listening skills
Proficient in offering design solutions
Experience leading client demos

 

Thomas Kavanagh, Account Manager New York - Your e-Frontiers consultant for this job

Currently working as a Recruiter & Account Manager for e-Frontiers Inc in New York. On a daily basis, I connect with, assess, and present talent to our clients in line with their requirements. Tommy manages the relationships between e-Frontiers and our USA clients across IT, Business and Construction ensuring we deliver quality resources and assistance to clients. Tommy has a degree in Software Engineering (WIT) and has experience of working in IT Support roles.

Specialises in: Business Analysts, Project Managers, Technical Resources