Passport Advantage Licensing Expert (PALE)


Passport Advantage Licensing Expert

Our Client is a leading global independent third-party provider of IT support and maintenance for a renowned IT Solution provider IBM. Headquartered in Dublin, they also have subsidiaries in the UK & USA, and with partners worldwide.

They are expanding a lot and looking to hire an experienced Passport Advantage Licensing Expert to join the growing License & Product Intelligence team.

The IBM Passport Advantage Licensing Expert will have responsibility for bringing clarity to product licensing entitlements, establishing customers Effective License Position (ELP), and aiding the company in identifying which IBM Software Products are a good candidate for 3rd Party Support & Maintenance.


Main Responsibilities:

· Assist customers with any queries they have with regard to their IBM licensing (agreements, migrations, novation’s, product bundling, supporting program entitlements etc).

· As part of thr customer onboarding process you will perform a detailed analysis of customers IBM Passport Advantage sales history in order to compile a detailed reporting outlining their exact IBM software product entitlements.

· Research and capture IBM product evolution changes in order to present an accurate view of the product lifecycle.

· Provide advice and guidance around the characteristics and restrictions of licensing a particular product or suite of products.‍

Applicant Must Have

Skills and experience:

· Previous in-depth knowledge of IBM Passport Advantage licensing is a must, ideally working with IBM, a Business Partner, or a consultancy firm.

· Deep knowledge of the IBM Passport Advantage programme, associated agreements and licensing.

· Strong ability to be unfailingly diplomatic in a high pressure, fast-paced and complex environment.

· Excellent problem-solving skills with the ability to envision and deliver innovative solutions.

· Excellent communication and interpersonal skills with ability to listen effectively in a time pressured environment.

Federica Brungiu, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

Federica is a Senior Recruitment Consultant at e-Frontiers. She specializes in customer Life-Cycle roles within Sales, HR, Marketing, Customer Support and Success roles. She primarily focuses on mid-senior level roles, recruiting for IT and start-up companies across Ireland, UK and the USA. Federica has wide experience in Customer Success and Operation areas within IT SAAS, financial, marketing and hospitality industries. She is a strong believer in the power of positive thinking in the workplace. She holds a Diploma in Human Resources Management from Dublin Business School and she is a Part-Time student at TU Dublin (DIT) in Human Resource Management.

Specialises in: SAAS, Sales & Marketing, IT Sales, Digital Marketing, Customer Support, Customer Success