Outsourced Sales Operations Manager


Outsourced Sales Operations Manager


Our client is a succesfull international call centre, offering customer service, sales, lead generation and other services to global companies.

They build their success by developing people and enabling them to succeed. Nature of their business requires close monitoring of individual and team performance and results-orientated culture is well embedded.


Our client is currently looking to recruit Outsourced Sales Operations Manager for the global social media company to be based in Dublin 2. Succesfull Operations Manager will be leading by example, work on the recruitment and coaching and ensure sales and productivity targets are met and overachieved.



What will your day to day responsibilities look like:

  • Managing a multilingual team on a client site
  • Working with internal and external stakeholders delivering KPI metric targets
  • Recruiting, mentoring and coaching team leads and agents ensuring business objectives are met
  • Collaborating with internal HR teams and plan resources, agree on job specifications and budgets
  • Developing existing reports, metrics and other operational processes with a view to improve performance visibility
  • Providing strategic view on a business operations and maintain strong relationships with client


What is important in order to be succesfull in the role:

  • Previous experience in outbound, in-sourced, outsourced, multilingual operation management environment
  • Strong understanding and previous experience managing sales targets, KPIs and metrics
  • Proven ability to coach and mentor a sales team within a call centre environment
  • Commercial acumen and experience in budgets management, contract negotiation and strategic planning
  • Interest in Social Media and Digital Marketing considered as a big plus


This role will be based in Dublin 2 and comes with an attractive package and OTE €100,000 +


If you have already assessed your skillset and have previous relevant experience, please click the APPLY Button now and send us your CV for review. Thank you.