Operative for Network Operations Centre

  • Job Ref: 2319
  • Location: Dublin, Ireland
  • Type: Contract

Overview

My Client, one of the biggest Irish centre of excellence providing, procuring and coordinating a range of service supports, is looking urgently to hire Operatives for Network Operations Centre (NOC) based in Dublin City Centre for initially 12 months contract.

Required:

  1. Minimum qualification – MCP certificate
  2. Knowledge of:
  • VMware,
  • PowerShell,
  • Open Source,
  • Troubleshooting
  • RDS Server.

Your responsibilities includes:

  • Service Desk
    • Monitor Service Desk and tickets as they come in from Customers (by service desk, by phone, by email, from monitoring station)
    • Ticket management
      • Liaise with Customers on Tickets to gather more information and details
      • Determine where the issue lies
      • Work with customers and NOC team to expedite a resolution
      • Resolve if possible
      • Pass ticket to 2nd level support if required
        • Assign Ticket to Companys staff
        • Pass support call to 2nd/3rd level external company and liaise with them.
    • Provide 1st level support to Companys customers
  • Monitoring Station
    • Monitor NOC Dashboard
    • Respond to alerts from NOC Dashboard Monitoring System
  • Documentation
    • Ability to create technical documentation and process documents
  • Patching
    • Patching of windows servers and products
  • Build of servers
    • Follow Companys Process documents
    • Racking and building servers to Companys requirements including cabling etc.
    • Work with VMware on creating and managing servers
  • VMware
    • Performance Monitoring
    • Monitoring of VMware – VCS/Database/Backups
  • Backups
    • Setting up backups on servers
    • Daily review of backups including the changing of tapes
    • Monitoring backup device
    • Highlight backup issues and re-run when required.
  • Support of Companys Hosting and Shared Services
    • Follow Companys process Documents
    • Provide support to the NOC staff when required.
    • Work as part of the Companys NOC team
    • Integrate with current Companys NOC members
  • Active Directory Management
    • Create/modify and manage access control for active directory users
    • Support Group policy
  • PowerShell

o Creating, modifying and testing PowerShell scripts.

 

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers