On-site Support Engineer Dublin

  • Job Ref: 4945
  • Location: Gorey, Ireland
  • Type: Contract

Overview

Key elements of the role

· Provide client support and technical issue resolution to all end users in a global environment. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via face-to-face support, E-Mail, phone and other electronic medium.

  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Hardware build activities of standard builds.
  • Software deployment of standard builds to clients.
  • Server management alert monitoring and troubleshooting.
  • Network alert monitoring and troubleshooting.
  • Maintain security and compliance levels in line with security policies.
  • Print management.
  • Telephony support.
  • Liaise with other Global Technology Services teams and other Business Unit IT personnel on escalations and service delivery.
  • Collaborate with 3rd level teams on projects, new technology testing and piloting and assisting with new rollouts.
  • Liaise with external third party Service Providers.
  • Register and updating user support calls in the Call Management System – LANDesk Service Desk.
  • Report on support performance in line with IT Service Level Agreements.

 

Requirements for the role

Qualifications

  • Degree in IT or relevant work experience.
  • MCP/MCSE/CCNA/ITIL Foundation would be advantageous but not necessary.

 

Skills & experience

  • Focused on and driven to provide the highest quality of customer service.
  • Highly developed spoken and written communication skills.
  • Flexibility to cover opposite work patterns, daytime only, Monday to Friday.
  • Commitment to provide a high quality and professional service.
  • Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
  • Ability to prioritise work tasks and work to SLA’s.
  • Creative and effective problem solving skills.
  • Ability to remain calm under pressure.
  • Eager to self-learn.

 

Competencies

  • Good communication skills.
  • The energy, enthusiasm and drive to make it happen.
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
  • Adaptable and flexible in approach to work.
  • Looks beyond the obvious and doesn’t stop at the first answers – willing to challenge the status quo.
  • Easily makes connections among previously unrelated notions – able to trend issues.
  • Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Demonstrates responsibility for own continuing development of skills for knowledge and information management in the context of work.
  • Recognises that reflecting on experiences can help develop new insights which can improve own performance and help others to benefit from their experience through knowledge sharing.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers