On-Site Support Engineer


On-Site Desktop Support Engineer- Minneapolis, MN

Our client, who is a well-established leader in financial technology managed services and IT infrastructure products, is looking for an On-Site Desktop Support Engineer.


• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.

• Work with VIPs, providing a white glove service where necessary.

• Issue customers with details of call assignment and likely resolution timescales.

• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.

• Monitor and update all incidents and requests, including calls assigned to external suppliers.

• Review incidents and requests with customers and work together to continuously improve service delivery provision.

• Deal directly with requests and complaints alike and escalate where necessary.

• TCP/IP Troubleshooting

• Blackberry Enterprise Server Blackberry Handhelds

• Microsoft Exchange Server 2007 / 2010 / 2013

• RSA Secure ID or other VPN Technologies

• Active Directory 2008

• All Windows 2010 / 2013 / 2016 Applications (Word, Excel, PowerPoint, Outlook)

• Windows 7 / Windows 10

• LAN/WAN troubleshooting Skills

• Building and Maintaining Desktop/Laptops (HP/Dell)

• Network Security


Desirable Skills and Qualifications:

• 2+ years desktop support experience, preferably in a Financial Services Environment

• Support Desk call logging tools – HP service centre / Remedy / JIRA

• Senior management / VIP support

• Cisco Unified Call Manager• Bloomberg/Reuters

• MCP / MCITP Windows 7 / MCDST / MCSA

• ITIL v3 Foundation

• Data Centre experience

• On call / Out of hours experience

• Apple products / Mobile technologies


Company Benefits

• Excellent maternity & paternity benefits

• Paid annual leave

• Private Health Care



Malachy Fallon, Recruitment Consultant - Your e-Frontiers consultant for this job

Malachy joined e-Frontiers as a Recruitment Consultant with prior recruitment experience in Dublin.  Malachy is American, grew up in both Texas and New York, and had the opportunity to study abroad at National University of Ireland, Galway while he was attending the University of Arkansas where he obtained a Bachelor's Degree in Business Administration with a focus on Marketing and minor in Management. With strong Irish connections, Malachy moved to Ireland for a year, before moving to back to the States to work as the Senior Recruitment Consultant in the New York office. He specializes in various IT roles and provides exceptional service for both Clients and Candidates.

Specialises in: IT