On-Site Support Engineer


On-Site Desktop Support Engineer- New York, NY

Our client, who is a well-established leader in financial technology managed services and IT infrastructure products, is looking for an On-Site Desktop Support Engineer.


• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.

• Work with VIPs, providing a white glove service where necessary.

• Issue customers with details of call assignment and likely resolution timescales.

• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.

• Monitor and update all incidents and requests, including calls assigned to external suppliers.

• Review incidents and requests with customers and work together to continuously improve service delivery provision.

• Deal directly with requests and complaints alike and escalate where necessary.

• TCP/IP Troubleshooting

• Blackberry Enterprise Server Blackberry Handhelds

• Microsoft Exchange Server 2007 / 2010 / 2013

• RSA Secure ID or other VPN Technologies

• Active Directory 2008

• All Windows 2010 / 2013 / 2016 Applications (Word, Excel, PowerPoint, Outlook)

• Windows 7 / Windows 10

• LAN/WAN troubleshooting Skills

• Building and Maintaining Desktop/Laptops (HP/Dell)

• Network Security


Desirable Skills and Qualifications:

• 2+ years desktop support experience, preferably in a Financial Services Environment

• Support Desk call logging tools – HP service centre / Remedy / JIRA

• Senior management / VIP support

• Cisco Unified Call Manager• Bloomberg/Reuters

• MCP / MCITP Windows 7 / MCDST / MCSA

• ITIL v3 Foundation

• Data Centre experience

• On call / Out of hours experience

• Apple products / Mobile technologies


Company Benefits

• Excellent maternity & paternity benefits

• Paid annual leave

• Private Health Care



Thomas Kavanagh, Account Manager New York - Your e-Frontiers consultant for this job

Currently working as a Recruiter & Account Manager for e-Frontiers Inc in New York. On a daily basis, I connect with, assess, and present talent to our clients in line with their requirements. Tommy manages the relationships between e-Frontiers and our USA clients across IT, Business and Construction ensuring we deliver quality resources and assistance to clients. Tommy has a degree in Software Engineering (WIT) and has experience of working in IT Support roles.

Specialises in: Business Analysts, Project Managers, Technical Resources