On-Site Support Engineer


On-Site Desktop Support Engineer- New York, NY

Our client, who is a well-established leader in financial technology managed services and IT infrastructure products, is looking for an On-Site Desktop Support Engineer.


• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.

• Work with VIPs, providing a white glove service where necessary.

• Issue customers with details of call assignment and likely resolution timescales.

• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.

• Monitor and update all incidents and requests, including calls assigned to external suppliers.

• Review incidents and requests with customers and work together to continuously improve service delivery provision.

• Deal directly with requests and complaints alike and escalate where necessary.

• TCP/IP Troubleshooting

• Blackberry Enterprise Server Blackberry Handhelds

• Microsoft Exchange Server 2007 / 2010 / 2013

• RSA Secure ID or other VPN Technologies

• Active Directory 2008

• All Windows 2010 / 2013 / 2016 Applications (Word, Excel, PowerPoint, Outlook)

• Windows 7 / Windows 10

• LAN/WAN troubleshooting Skills

• Building and Maintaining Desktop/Laptops (HP/Dell)

• Network Security


Desirable Skills and Qualifications:

• 2+ years desktop support experience, preferably in a Financial Services Environment

• Support Desk call logging tools – HP service centre / Remedy / JIRA

• Senior management / VIP support

• Cisco Unified Call Manager• Bloomberg/Reuters

• MCP / MCITP Windows 7 / MCDST / MCSA

• ITIL v3 Foundation

• Data Centre experience

• On call / Out of hours experience

• Apple products / Mobile technologies


Company Benefits

• Excellent maternity & paternity benefits

• Paid annual leave

• Private Health Care



Thomas Kavanagh, Account Manager New York - Your e-Frontiers consultant for this job

Tommy is the US Country Manager, having opened the first e-Frontiers US operation in NY over 2 years ago. e-Frontiers Inc has developed a strong base of clients in the financial services space - placing project resources (Business Analysts, Project Managers, and Support / Tech Support resources). Tommy has a background in Business and Software Development from Waterford Institute of Technology. With his outgoing personality and knowledge of technical skills, Tommy provides our U.S. clients and candidates with the quality service that is synonymous with e-Frontiers globally.

Specialises in: Business Analysts, Project Managers, Technical Resources