Level 3 Systems Engineer

  • Job Ref: 3754
  • Location: Dublin, Ireland
  • Type: Permanent

Overview

Purpose of the role:

This is a 3rd level position providing in depth support on customer infrastructure as well as acting as team lead and an escalation point for 1st and 2nd level support.

Role and responsibilities :

  • Providing 3rd Level Support to a broad range of clients and a broad range of technologies.
  • Accepting escalations from Level 2 engineers.
  • Acting as a team lead to lower level engineers providing tuition and advice.
  • Working with the team and management to develop processes and solutions.
  • Responsible for ensuring that they comply with all ISMS Policies and Procedures within the company and support the ISMS continuous improvement process. Level 3 & 4 Engineers should act as a role models within the organisation with regard to the ISMS system.

 

 

Essential Skills:

 

  • Ability to communicate well with all levels of staff at client sites.
  • Quickly build rapport and gain client confidence.
  • Work individually and as a team.
  • Be able to follow company procedures and methods.
  • Available to work out of hours / weekends if necessary.
  • Be a logical thinker.
  • Have a proven track record in trouble shooting and problem solving.
  • Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
  • Ability to quickly learn new products.

 

Education and experience:

 

  • Microsoft Windows Server 2008/2012
  • VMWare ESXi, HyperV (Citrix Xen an advantage)
  • Exchange Server 2007/2010/2013
  • Terminal Services / SSL VPN
  • Active Directory
  • Office 365
  • Some SQL Server 2000 / 2005 Experience Helpful
  • Firewall/Routers. (Cisco / Sonicwall)
  • WAN configurations – Site to Site VPNs Routing / NAT configurations
  • Strong IP skills (Good understanding of TCP /IP and ISO Model)
  • Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SANS, tape drives).
  • MCITP / VCP Preferable but not necessary
  • Citrix and Virtualisation (VMWare or MS HyperV) would be an advantage.

 

 

 

 

 

 

 

Purpose of the role:

This is a 3rd level position providing in depth support on customer infrastructure as well as acting as team lead and an escalation point for 1st and 2nd level support.

Role and responsibilities :

  • Providing 3rd Level Support to a broad range of clients and a broad range of technologies.
  • Accepting escalations from Level 2 engineers.
  • Acting as a team lead to lower level engineers providing tuition and advice.
  • Working with the team and management to develop processes and solutions.
  • Responsible for ensuring that they comply with all ISMS Policies and Procedures within the company and support the ISMS continuous improvement process. Level 3 & 4 Engineers should act as a role models within the organisation with regard to the ISMS system.
  •  
  •  
  • Essential Skills:

 

  • Ability to communicate well with all levels of staff at client sites.
  • Quickly build rapport and gain client confidence.
  • Work individually and as a team.
  • Be able to follow company procedures and methods.
  • Available to work out of hours / weekends if necessary.
  • Be a logical thinker.
  • Have a proven track record in trouble shooting and problem solving.
  • Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
  • Ability to quickly learn new products.

 

Education and experience:

 

  • Microsoft Windows Server 2008/2012
  • VMWare ESXi, HyperV (Citrix Xen an advantage)
  • Exchange Server 2007/2010/2013
  • Terminal Services / SSL VPN
  • Active Directory
  • Office 365
  • Some SQL Server 2000 / 2005 Experience Helpful
  • Firewall/Routers. (Cisco / Sonicwall)
  • WAN configurations – Site to Site VPNs Routing / NAT configurations
  • Strong IP skills (Good understanding of TCP /IP and ISO Model)
  • Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SANS, tape drives).
  • MCITP / VCP Preferable but not necessary
  • Citrix and Virtualisation (VMWare or MS HyperV) would be an advantage.

Additional notes

 

 

 

 

 

Purpose of the role:

This is a 3rd level position providing in depth support on customer infrastructure as well as acting as team lead and an escalation point for 1st and 2nd level support.

Role and responsibilities :

  • Providing 3rd Level Support to a broad range of clients and a broad range of technologies.
  • Accepting escalations from Level 2 engineers.
  • Acting as a team lead to lower level engineers providing tuition and advice.
  • Working with the team and management to develop processes and solutions.
  • Responsible for ensuring that they comply with all ISMS Policies and Procedures within Trilogy and support the ISMS continuous improvement process. Level 3 & 4 Engineers should act as a role models within the organisation with regard to the ISMS system.

 

 

Essential Skills:

 

  • Ability to communicate well with all levels of staff at client sites.
  • Quickly build rapport and gain client confidence.
  • Work individually and as a team.
  • Be able to follow company procedures and methods.
  • Available to work out of hours / weekends if necessary.
  • Be a logical thinker.
  • Have a proven track record in trouble shooting and problem solving.
  • Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
  • Ability to quickly learn new products.

 

Education and experience:

 

  • Microsoft Windows Server 2008/2012
  • VMWare ESXi, HyperV (Citrix Xen an advantage)
  • Exchange Server 2007/2010/2013
  • Terminal Services / SSL VPN
  • Active Directory
  • Office 365
  • Some SQL Server 2000 / 2005 Experience Helpful
  • Firewall/Routers. (Cisco / Sonicwall)
  • WAN configurations – Site to Site VPNs Routing / NAT configurations
  • Strong IP skills (Good understanding of TCP /IP and ISO Model)
  • Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SANS, tape drives).
  • MCITP / VCP Preferable but not necessary
  • Citrix and Virtualisation (VMWare or MS HyperV) would be an advantage.

Additional notes

 

 

 

 

 

 

 

 

 

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers