Level 2 IT Helpdesk Engineer


Job Responsibilities:

  • Provide excellent customer service.
  • Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
  • Experience in Exchange 2016 and O365 setup and administration.
  • Experience in Active Directory administration.
  • Experience in Citrix Administration.
  • Experience in Server Level troubleshooting.
  • Backup Solutions - good knowledge of backup solutions, with experience in VEEAM preferred software.
  • Experience working and troubleshooting Avaya phone system or similar.
  • Experience working and troubleshooting videoconferencing system.
  • Experience and Working knowledge of networking concepts and technologies in a support environment
  • Escalate non-standard problems and work with 3rd party support partners to problem resolution where appropriate.
  • Alert management to reoccurring problems and patterns of problems
  • Undertake special projects as directed.
  • Willing to travel across different sites as and when required.

Qualifications and Skills:

  • Third level Technical qualification preferred, or alternative,
  • Microsoft MCP or CompTIA A+ Networking qualification
  • Min of 5 years IT support experience in a similar role
  • Excellent technical aptitude and troubleshooting skills
  • A strong customer-focused communicator with excellent interpersonal skills

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers