Junior Engineer (IT Support)

Overview

My Client is looking to hire a Junior Engineer as part of its current Managed Services team, the candidate will need to show a keen interest in areas of technical solutions and time management. You should work well with other people but able to work on your own initiative too. A bit of enthusiasm goes a long way.

This permanent position is onsite in Carlow. The Junior Engineer position involves dealing with customer, logging, updating, and assisting with day to day running support desk. Continually updating company’s CRM system to keep support tickets current. You will be working with the technical team to deliver and manage customer requirements. You will need to be customer focused and be a strong communicator as you will also be liaising with customers to ensure the ticket is resolved to their satisfaction.

 

Requirement for the position are a good working knowledge of:

  • General IT troubleshooting
  • Windows Operating Systems – Server and Workstation (installation, configuration, maintenance, troubleshooting)
  • Virtualisation (VMware, Hyper-V)
  • Office 365
  • Microsoft Exchange
  • Microsoft Azure
  • Citrix (XenDesktop/XenApp, NetScaler)
  • Applications – general ability to install, maintain and troubleshoot Windows applications
  • Backup & Disaster Recovery
  • Hardware installation and maintenance (servers, workstations, NAS, SAN, firewall, etc.)
  • Printers – knowledge of how printing works (e.g. print servers, print drivers, IP printing)

 

Required Experience:

  • Degree or qualification in an engineering discipline or relevant experience
  • Previous site experience is advantageous
  • Experience in an IT support/help desk role
  • Experience installing and troubleshooting Windows operating systems and applications

 

Key Contributions:

  • Good communication skills - Maintain an effective two-way communication system with the service delivery coordinator and peers – ensuring all relevant information is freely shared.
  • Good organisational skills - Ensure that the Engineering and Support Desk CRM systems entries and all documentation is accurate, relevant and up to date at all time.
  • Time Management Skills
  • Ability to recognise Level 3 issues and escalate to correct team
  • Self-motivated 
  • Ability to take ownership of tasks and see them through to completion
  • Ability to work under pressure
  • Ambitious and seeking career progression
  • Must value good customer service
  • Previous site experience is advantageous
  • Computer literate MS Office packages
  • Work well as part of a team
  • Full Drivers Licence and own transport

 

Unfortunately, we cannot offer sponsorship for this role so you must have valid Visa to work in Ireland.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers