IT Support Engineer London


Role responsibilities

Understand our customer’s ICT infrastructure, business systems, information and security requirements.

  • Maintain network performance by performing network monitoring and analysis, troubleshooting network problems; escalating problems to vendor.
  • Secure customers network by ensuring patching and AV standards are in place recommending audits where appropriate. Monitoring & maintaining documentation.
  • Influence user behaviour to reduce security risks providing references and support.
  • Perform upgrades conferring with vendors; developing, testing, evaluating, and installing enhancements.
  • Be cost aware and keep the best interest of the customer in mind at all times.
  • Maintain relevant knowledge levels to ensure new technology and opportunities can be identified to enhance the customer’s IT operations.
  • Protect the organization's value by keeping information confidential.
  • Accomplishes organizational goals by accepting ownership for and accomplishing new and different requests or cases on an ad hoc basis



Technical Skills

  • 2 to 5 years’ experience working in an IT support and (or)project implementation role
  • A relevant 3rd level qualification is preferable.
  • In-depth knowledge of Microsoft Server 2008, 2012.
  • MCP / MCITP Windows 7 / MCDST / MCSA /MCSE
  • Good knowledge of Office 365, Exchange, SharePoint.
  • Experience with Firewalls, Routers & Managed Switches.
  • Knowledge of wired & wireless networking protocols.
  • Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM / MDT)
  • Good knowledge of Hyper-V and Azure.
  • Knowledge of DR & Backup Solutions
  • Good working knowledge of ESET Antivirus


  • Excellent English Written & Oral communication skills are essential.
  • Good trouble shooting skills.
  • Microsoft or other industry standard certifications are desirable.
  • Full Clean Irish Driving licence, Company transport can be provided if necessary.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers