IT Support Engineer

  • Job Ref: 6204
  • Location: Dublin, Ireland
  • Type: Permanent

Overview

 

  1. Role Summary

The role of IT Managed Services Engineer is to provide exceptional levels of technical support and customer service to our clients, onsite or remotely, depending on their needs. You will be required to work across multiple client sites performing standard maintenance tasks as well as engaging in project related work.

 

  1. Key Duties
  • Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers and Microsoft desktop applications
  • Installation and configuration of servers (physical and virtual). Desktops, laptops and infrastructure hardware
  • Experience of endpoint management
  • Active Directory users and computers management
  • Multi-tasking various user issue's effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
  • Interaction with project teams to facilitate new systems and upgrades
  • Be part of the on-call rota
  • Apply information security in accordance with the established team policies, procedures and work instructions
  • Adhere to all applicable compliance framework disciplines
  • Maintain and develop professional skill set
  • Foster strong working relationships with our customers

 

  1. Skills and Experience
  • 2-3+ years technical experience gained in a support environment, ideally in an MSP or similar
  • Industry recognized professional technical qualifications
  • Proven track record in support methodologies, e.g. ITIL.
  • Sound problem analysis skills and an ability to manage and deliver under pressure
  • In-depth knowledge of the full Microsoft stack including Microsoft365
  • In-depth knowledge of supporting Virtual Desktop environments (desirable)
  • Microsoft Active Directory, Group Policy & Exchange administration
  • Knowledge of networking
  • Windows Server Admin from 2012 to 2019
  • Working knowledge of Azure, VMware ESXi & vSphere from 4.0 to 6.7 (desirable)

 

 

  1. Competencies
  • Enthusiasm, Drive and Initiative
  • Good leadership skills
  • The ability to work alone and within a team
  • Ability to work to deadlines
  • Must have clean, full EU driving license and be willing to travel

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers