IT Support Engineer

Overview

Job Descriptions:

The IT support engineer will provide effective IT support across all aspects of the business and will provide back up and support to the IT manager. The position is responsible for supporting and maintaining bespoke business applications, desktop operating systems and Microsoft server environment plus general maintenance of all IT-related hardware/software.

The position provides exposure to a broad range of IT-related projects and activities.

 

Areas of Responsibility

  1. Providing desktop and server support
  2. Diagnosing and resolving technical issues
  3. Supporting and maintaining MS Server/Desktops and MS Exchange
  4. Setting up and configuring new laptops and desktops
  5. Installing authorised software to laptops and desktops
  6. Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  7. Antivirus installation to all desktops and laptops
  8. Reporting faults and logging tickets to troubleshoot incidents
  9. All records relating to a ticket must be recorded accurately in our service management system and be reflective of the case activity.
  10. Ensure the customer is fully satisfied with the work carried out and achieve sign off from the customer.
  11. Documenting & Maintaining the IT knowledge base
  12. All records relating to the installation must be recorded accurately as part of change management
  13. Tickets must be correctly categorised & Prioritized.
  14. Escalating IT issues to the IT manager where necessary
  15. Responsible for managing backups and tape rotation
  16. Diagnosing and resolving technical issues
  17. Undertaking small- to medium-sized IT projects as instructed by the IT manager

The ideal candidate will have:

  1. A strong belief in customer service
  2. Build trust with customer
  3. Is a Team player
  4. Be a self-starter
  5. Focuses on a work life balance
  6. One years’ experience working in a service desk
  7. Experience with a service desk ticketing system
  8. Be a self-starter

Education\Certs:

  1. Third level qualification or relevant work experience
  2. ITIL foundation
  3. CompTIA A+
  4. CISCO CCNA
  5. MCP Windows 10, Office 365

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers