IT Support Engineer
- Job Ref: 3287
- Location: Dublin, Ireland
- Type: Permanent
Understand our customer’s ICT infrastructure, business systems, information and security requirements.
Evaluate network performance, availability & utilization, implementing alerting, features and reporting in ESA where applicable.
Maintain network performance by performing network monitoring and analysis, troubleshooting network problems; escalating problems to vendor.
Secure customers network by ensuring patching and AV standards are in place recommending audits where appropriate. Monitoring via ESA & maintaining documentation.
Influence user behaviour to reduce security risks providing references and support.
Perform minor upgrades conferring with vendors; developing, testing, evaluating, and installing enhancements. Refer opportunities for project work to the Internal RM.
Be cost aware and keep the best interest of the customer in mind at all times.
Maintain relevant knowledge levels to ensure new technology and opportunities can be identified to enhance the customer’s IT operations.
Protect the organization's value by keeping information confidential.
Accomplishes organizational goals by accepting ownership for and accomplishing new and different requests or cases on an ad hoc basis
2 to 5 years’ experience working in an IT support and (or)project implementation role
A relevant 3rd level qualification is preferable
In-depth knowledge of Microsoft Server 2008, 2012.
Good knowledge of Office 365, Exchange, SharePoint, Lync/Skype.
Experience with Firewalls, Routers & Managed Switches.
Knowledge of wired & wireless networking protocols.
Good knowledge of Hyper-V and Azure.
Knowledge of DR & Backup Solutions
Good working knowledge of McAfee Antivirus
Written & Oral communication skills are essential.
Good trouble shooting skills.
Microsoft or other industry standard certifications are desirable.
Clean licence and own transport is required.