IT Support

Overview

Role: IT Support

Key Responsibilities:

  • Deliver outstanding customer service standards by triaging and answering service request, remaining courteous and professional always
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Provide 1st line support via our IT Service desk and take ownership and deal with customer queries in an effective, professional and compliant manner
  • Monitoring performance of all service levels and meeting IT Service SLA’s
  • Responsible for co-ordinating, prioritising and monitoring support calls and tickets
  • Take ownership of and manage support issues through to resolution
  • Provide proactive monitoring and reporting on systems
  • Work with the development team to improve the customer offering
  • Continuously reviews skills, and be flexible and open to feedback
  • Reporting to Supervisor on progress of various tasks.

 

Job Type / Category

Key Attributes & Skills Required:

  • Experience working in a Customer Service or Contact Center environment
  • Excellent communication skills, both written and verbal
  • Experience working on multiple issues across a number of systems
  • Knowledge of general application infrastructures and PC literate in Microsoft applications
  • Strong inter-personal skills with a genuine customer focus and desire to work with people
  • Proven objection handling and decision making skills
  • Strong Interpersonal skills with ability to support and communicate with users on all levels.
  • Good troubleshooting skills
  • Self-starter who uses own initiative
  • Flexible with a growth mindset
  • An excellent communicator with the ability to build relationship with customer

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers