IT Support

Overview

Responsibilities:

  • Liaise with and resolve problems or queries from end users.
  • Deal effectively with hardware and software issues.
  • Record in detail all issues and calls received on the call logging system.
  • Assist in the rollout out of new software and software upgrades
  • Liaise with third party maintenance providers.
  • Rollout of new user devices Eg: Laptops, PCs, iPads, iPhones etc.
  • Assist with technology refreshes.
  • User account management.
  • Support rollout of new technologies such as Citrix, WiFi and mobile devices.
  • Resolve issues on first contact where possible.
  • Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service.
  • Manage operational queries on AS400, 4690 Controllers, tills and Head Office Systems.
  • In life management of workstations and other devices.
  • Manage incidents to service level agreements.

 

Requirements:

  • Experience in a busy Helpdesk environment would be an advantage
  • Good communication and documentation.
  • Strong customer focus.
  • Knowledge of the majority of the following: A D, MS Exchange 2010, Windows 7/10, Server 2008/2016, Office 2003-2016, Citrix, Terminal Services, Printing, Symantec AV & Encryption, Cisco VPN, Oracle Clients.
  • Retail Experience is desirable.
  • Excellent analytical and problem solving skills.
  • Knowledge of core ITIL principles and practices is desirable.
  • Strong interpersonal skills and ability to work independently or with cross functional teams.
  • Ability to multitask and ensure flawless execution and delivery.
  • Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently.
  • The ability to quickly learn new skills through a hands-on training approach is required.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers