IT Support

Overview

My Client is looking to recruit an IT Support person to work on-site at a customer location in Central London.  Initially for a contract of 3 months, this may lead to a permanent role.

Role Summary:

The role is focused on providing end-user computing support to a designated team of business executives within the client company. It is imperative that these individuals receive exceptional support on their range of end-user computing devices which will support their needs whether working on-site or at a remote location.

This position requires a person who has excellent inter-personal skills, problem solving skills and is a good communicator. The candidate will work as part of a dedicated team and requires the following skillsets:

Key Duties & Responsibilities:

  • Serves as a first point of contact and escalation point for executives and takes end-to-end ownership of resolving reported issues and fulfilling requests 
  • Accountability for taking issues from initial contact through resolution
  • Regularly communicates improvements and changes to VIPs,  including ways in which available technology can be fully utilized to drive greater productivity 
  • Builds productive relationships with company executives
  • Resolves technology issues encountered by executives in a timely manner and ensures systemic issues are escalated and remediated to prevent further occurrences
  • Provides one-on-one training regarding the features and functionality of a broad set of technologies used by VIPs 
  • Identifies, creates, and provides training, either in person or virtually, to business users

Required Education/Training & Experience:

  • 7+ years’ experience as a top-tiered End User Computing support engineer or similar role
  • Excellent communication skills interacting with executives
  • Proven track record of operating in an IT support organization
  • Ability to operate at a break-fix level to diagnose and address common issues experienced by VIPs
  • Excellent organizational, time management and crisis management skills
  • Service-oriented behaviour
  • Foundational understanding of ITSM and ITIL

Technical Skills:

  • MS Windows 7 / 10
  • MS Office 2010-2016 Suite 
  • Apple product knowledge; specifically iPads and iPhones (essential skill)
  • Working knowledge of Citrix MDM platform or similar
  • Experienced with Active Directory, GPOs, ADFS, Certificate Services, etc.
  • Good understanding of TCP/IP, DHCP, DNS, SMB, FTP(S), HTTP(S), etc.
  • Good understanding of network environments using enterprise authentication
  • Experience supporting all major Microsoft products including Windows 7/10, Lync, Office, SharePoint, Exchange, MDT, as well as other industry standard desktop applications and remote access solutions
  • MS Server 2008-2012R2 features and tools
  • Experience with CISCO network and telephony 

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers