IT Service Desk Administrator
- Job Ref: 3743
- Location: Dublin, United States
- Type: Permanent
Overview
We are looking for an IT Service Desk Administrator for a peramenent position to support our client, a public institution through the provision of tech support services
Principal Accountabilities
- Be accountable for issues and requests, provide helpful friendly support, and advice to resolve IT issues
- Troubleshoot, resolve and escalate requests as required
- Develop and maintain the Service Desk knowledge base as well as delivering outstanding customer service to users across the SCA
- Supporting the business needs to meet and exceed SLAs
- Monitor the logging of all requests through the IT Helpdesk software
- Notify where improvements in procedures and technologies are needed
- Monitor the escalation of incidents and problems
- Contribute to processes and procedures relating to IT Operations
- Setup new users
- Business user and other stakeholder liaison
- Concise and timely status reporting
Experience / Skills required for the role
Must have:
- Communication - ensuring the business is kept up to speed with the service and resolution of all problems and incidents.
- Problem Solving – ability to troubleshoot and use initiative
- Teamwork – A strong team player is essential
- Third level related Qualification
- ITIL qualifications would be beneficial.
Cristina Rafael, Technical Recruiter - Your e-Frontiers consultant for this job
Cristina is a Technical Recruiter. She sources candidates for IT Development roles. She has previous recruiting experience where she worked in Madrid. Cristina holds a degree in Psychology from Autonomous University of Madrid (UAM) specialising in Human Resources and Organisations.
Specialises in: Python, Ruby, PHP, Golang
[email protected]
+354 867014033