IT Service Desk

Overview

PURPOSE:

The Service Desk Administrator will join our IT team that will work to support the day to day IT support function for our Staff in all Regional location, overseas and support the relocation of our Headquarters and report into out IT manager for any other task required.

 

KEY RESPONSIBILITIES:

 

  • Perform initial diagnostics and triage on all IT service requests (Zendesk);
  • Inspect and maintain all IT and AV equipment throughout the office and meeting rooms;
  • Build and deploy Surface Pro, tablets and mobile phones, troubleshoot printer problems, support standard software packages;
  • Support network team in ensuring network and IP connectivity of all workstations, application servers, and back-end office infrastructure;
  • Provide desktop support for all users including remote users;
  • Escalate problem calls to 3rd line support or third-party vendors;
  • Support Skype for Business VoIP solution;
  • Assist with system backups and restores;
  • Monitor network security, including ensuring all laptops are encrypted;

 

KEY COMPETENCIES REQUIRED

 

Communications and Personal Effectiveness

Client Focused Relationship Building

Negotiation and Influencing

Creativity and Innovation

Project Management

Networking

Knowledge

 

 

Additional Requirements:

  • Minimum of 1-2 years of work experience on an IT Service Desk;
  • Microsoft Windows background is essential – windows 10;
  • Strong Desktop, Laptop, Mobile device support and troubleshooting skills;
  • Use their initiative in problem solving and improving service to users;
  • Work as an integral part of the IT team;
  • Establish good relationships with local suppliers for the overseas offices;
  • Strong Interpersonal and communication skills as dealing with users is an integral part of the job.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers