IT Service Desk

  • Job Ref: 3746
  • Location: Dublin, Ireland
  • Type: Permanent

Overview

Principal Accountabilities

Be accountable for issues and requests, provide helpful friendly support, and advice to resolve IT issues

Troubleshoot, resolve and escalate requests as required

Develop and maintain the Service Desk knowledge base as well as delivering outstanding customer service to users across the SCA

Supporting the business needs to meet and exceed SLAs

Monitor the logging of all requests through the IT Helpdesk software

Notify where improvements in procedures and technologies are needed

Monitor the escalation of incidents and problems

Contribute to processes and procedures relating to IT Operations

Setup new users

Business user and other stakeholder liaison

Concise and timely status reporting

 

Experience / Skills required for the role

Must have:

 

Communication - ensuring the business is kept up to speed with the service and resolution of all problems and incidents.

 

Problem Solving – ability to troubleshoot and use initiative

Teamwork – A strong team player is essential

Third level related Qualification

ITIL qualifications would be beneficial.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers