IT Service Desk
- Job Ref: 3746
- Location: Dublin, Ireland
- Type: Permanent
Overview
Principal Accountabilities
Be accountable for issues and requests, provide helpful friendly support, and advice to resolve IT issues
Troubleshoot, resolve and escalate requests as required
Develop and maintain the Service Desk knowledge base as well as delivering outstanding customer service to users across the SCA
Supporting the business needs to meet and exceed SLAs
Monitor the logging of all requests through the IT Helpdesk software
Notify where improvements in procedures and technologies are needed
Monitor the escalation of incidents and problems
Contribute to processes and procedures relating to IT Operations
Setup new users
Business user and other stakeholder liaison
Concise and timely status reporting
Experience / Skills required for the role
Must have:
Communication - ensuring the business is kept up to speed with the service and resolution of all problems and incidents.
Problem Solving – ability to troubleshoot and use initiative
Teamwork – A strong team player is essential
Third level related Qualification
ITIL qualifications would be beneficial.
John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job
John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.
Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers
[email protected]
+353 (0) 87 839 3170