Insurance Services Manager for Germany

Overview

Introduction: 


A client of ours, working in Insurance sector across several countries in Europe is looking to recruit Insurance Services Manager for Germany. 

The client currently has 55 people in the office with 17 people working in the particular department. 
We are tasked to find a person, who will be responsible to manage Third Party vendor, all the operational activities and help to establish processes and procedures once the new insurance products are introduced to the market. 


Your day to day responsibilities: 

You will be tasked to work with third party vendor to manage all the operations, issues and try to resolve any problems in a timely manner. 

Apart from that, on a daily basis you will check whether SLA’s of the customers are met and if not, what actions need to be taken to insure this. 

You will act as a contact person and decision maker for all queries coming from complaints, sales, cancellations, sales processes. 

It’s important, that you collaborate closely with internal and external advisors and teams. You will also have an Insurance Analyst reporting directly to yourself. 

Moreover, continuous improvement and creation of processes and procedures are of key importance as well. 

You will be asked to travel to Germany twice per month (for 1-2 days) to participate in Vendor Operations and Project Management meetings. 


Your experience and skill set to be successful for the role: 

On this particular occasion we are looking for a fluent German speaker, able to have a business conversation with customers and write documents for internal procedures or official letters to customers. 

Third party supplier management/vendor management/client management/operational management – is one of the main requirements. 

Knowledge of insurance industry/products/practises – is highly beneficial. 

Ability to travel in Europe (2x per month) 

Strong client facing skills, time management, organisational skills are essential. 

Fluent English speaker. 


Please send your CV to [email protected] 

Please note, that due to high volume of irrelevant CV’s we are coming back only to candidates matching the requirements above. 

Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 4 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having previously worked in the commercial department for a large retail chain in Lithuania. She is currently a Lead Recruiter within the e-Frontiers Business team managing the Customer LifeCycle department. Gražina is responsible for account management and overseeing delivery of the team specialising in permanent roles for IT Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships including Success & Support and Digital Marketing. Gražina has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at industry events around Tech Sales. Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales