Insurance Services Manager for Germany
- Job Ref: 1734
- Location: Dublin, Ireland
- Type: Permanent
A client of ours, working in Insurance sector across several countries in Europe is looking to recruit Insurance Services Manager for Germany.
The client currently has 55 people in the office with 17 people working in the particular department.
We are tasked to find a person, who will be responsible to manage Third Party vendor, all the operational activities and help to establish processes and procedures once the new insurance products are introduced to the market.
Your day to day responsibilities:
You will be tasked to work with third party vendor to manage all the operations, issues and try to resolve any problems in a timely manner.
Apart from that, on a daily basis you will check whether SLA’s of the customers are met and if not, what actions need to be taken to insure this.
You will act as a contact person and decision maker for all queries coming from complaints, sales, cancellations, sales processes.
It’s important, that you collaborate closely with internal and external advisors and teams. You will also have an Insurance Analyst reporting directly to yourself.
Moreover, continuous improvement and creation of processes and procedures are of key importance as well.
You will be asked to travel to Germany twice per month (for 1-2 days) to participate in Vendor Operations and Project Management meetings.
Your experience and skill set to be successful for the role:
On this particular occasion we are looking for a fluent German speaker, able to have a business conversation with customers and write documents for internal procedures or official letters to customers.
Third party supplier management/vendor management/client management/operational management – is one of the main requirements.
Knowledge of insurance industry/products/practises – is highly beneficial.
Ability to travel in Europe (2x per month)
Strong client facing skills, time management, organisational skills are essential.
Fluent English speaker.
Please send your CV to [email protected]
Please note, that due to high volume of irrelevant CV’s we are coming back only to candidates matching the requirements above.