Helpdesk Support - South Dublin

  • Job Ref: 2744
  • Location: Dublin, Ireland
  • Type: Contract

Overview

My Client, Managed Services company operating on Irish – UK – US market, is looking for on-site Helpdesk Support for 6 months’ contract (with possibility to extend) based in South Dublin.

 

Purpose of Role:

Field Support role will be performing all client service actions that are delivered at the customer’s desk. These include: Break Fix, Desk Side Support, IMAC’s, etc. Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of technical / software issues on desktop/notebook computer equipment. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

 

Main responsibilities:

  • Basic hardware and software problem diagnosis
  • Basic software usage advice and minor configuration changes
  • Replacement of faulty computer components (mainly Desktops/Laptops/Monitors)
  • Incident documentation
  • Customer interaction
  • Completion of service tasks by following agreed procedures
  • Management of stocks of PC’s and spare parts assigned to the technician
  • Physical installation and / or de-installation of PC hardware
  • Normally receives general instructions on routine work, detailed instructions on new assignments
  • Work guided by standard procedures
  • Priorities set by others and work according to pre-determined deadlines
  • Organizes and completes tasks according to assigned priorities
  • Highlight perceived weaknesses in established processes and activities

 

Required Knowledge:

  • Excellent customer service skills
  • Diagnosis tools
  • Knowledge of basic LAN network cable management
  • General infrastructure understanding (networks, servers, AD etc.)
  • Familiar with general usage Microsoft Office
  • Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
  • Windows 7 Operation and configuration knowledge

 

Required Experience and Skills:

  • 2-4 years of relevant experience
  • Strong knowledge of Windows operating system environment
  • Solid customer interaction skills
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms desirable.

 

Unfortunately, we cannot offer sponsorship for this role so you must have valid Visa to work in Ireland.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers