Helpdesk Level 2 Support (Contract-Galway)

Overview

Our client based in Galway is looking to hire you for a Second Level Support role for a 1 year contract.

You will be in charge of 
• Addressing incidents and problems escalated from 1st level support
• Liaising with 1st line support for issue resolution
• Solving of technical issues such as:
  • Microsoft Dynamics CRM 2011, SQL Server related database incidents and problems
  • Microsoft Windows incidents and problems, both server and client OS
  • WAN/LAN connectivity issues
  • Customer Equipment and software issues
  • Overall security incidents and problems
• Monitoring performance of all service levels
• Daily monitoring of network and infrastructure issues

Some requirements are:

• 3rd Level Qualification in IT related discipline or equivalent experience
• Minimum 2 years’ experience in IT related industry
• Strong networking knowledge, good understanding of
switches/routers/cabling

If you want to learn more, press APPLY below and we will contact you asap.