Head of Customer Success (Financial Services)

Overview

Our client is looking for an experienced Head of Customer Success to join their growing organisation. 
We are looking for an experienced professional within the Financial Services industry who has strong financial management and people management skills. 

??????Some primary responsibilities, but not limited to: 

Providing technical support to customers with the goal to keep customers satisfied with the business’s products.

Grow and sustain business growth and profitability by maximizing value.

Analysing all customer data and devising ways to improve the customer experience.

Planning and conducting product demonstrations for customers, on a weekly/monthly basis.

Mediating between clients and the business and ensuring their needs are meet to their satisfaction.

Responsible for handling and resolving all customer requests and complaints and put a plan in place to ensure any incidents do not reoccur.

Responsible for managing the team and ensuring all clients request are met to their satisfaction.

Who are we looking for: 

Who has previous experience in a similar position within the financial services industry 

Previous experience leading a successful team and managing a team

Strong financial management skills and budget management skills

Excellent communication and relationship building skills 
 

 

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Support, Marketing, Technical Support and HR roles. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: Customer Success Manager, Marketing, Customer Service