German Technical Support

Overview

German Technical Support

Our client is an international operator of high quality customer service and technical support various, well-known multinational companies. The employees' well-being is seen as core to business and key to an excellent customer service.

If you are technically savvy, love troubleshooting, can easily describe technical issues to non-technical people – this role is for you.

What you would be doing:
- Providing nice, polite and exceptional service for business customers
- Troubleshooting issues and providing solutions
- Responding to customer’s e-mails/phone calls, resolving issues and following up
- Log all issues into the ticketing system
- Escalating issues to the next level if cannot be sorted
- Being creative and helpful towards customer
- Working independently towards reaching your targets

What is required from you?
- Fluent German and English speakers
- Passion for solving technical queries
- Comfortable about technology/Internet related problems
- Being patient, polite, courteous with customers
- Capable to deal with stress and work in fast paced environment

Salary and Benefits:
- Salary: 28.000 Euro
- One month training will be provided
- Relocation package for all candidates from abroad and other benefits

Be part of an exciting, multinational and multicultural company which focuses on quality and the people their growth.

Job Types: Full-time, Permanent

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Support, Marketing, Technical Support and HR roles. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: Customer Success Manager, Marketing, Customer Service